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Our Policies

Your Satisfaction
Matters.

We want you to feel confident ordering from Devira. Learn about our return, refund, replacement, and order issue process.

Legal

Returns & Refunds

Last updated: September 1, 2026

Welcome to Devira. This Returns & Refunds Policy explains how Ty S B LLC, doing business as Devira (“Devira,” “we,” “us,” or “our”) handles returns, refunds, replacements, and issues related to orders placed through our website.

Because our products are food products, we generally do not accept returns of opened or used products. If you receive a damaged, incorrect, or otherwise problematic order, please contact us so we can review the issue and determine the appropriate resolution.

1. Returns

Due to the nature of our food products, we generally cannot accept returns of products that have been opened, used, or shipped back without prior approval.

If you believe there is an issue with your order, please contact us before sending anything back. We will provide instructions if a return is appropriate.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us at hello@devirafoods.com as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging
  • Any other information that may help us review the issue

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

3. Refunds

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been processed, the time it takes for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

4. Refund Eligibility

Refunds or replacements may be considered when:

  • You received the wrong product.
  • Your order arrived damaged.
  • Your order arrived with a significant issue that affects the product.
  • There was an error on our part in fulfilling your order.

Refund requests are reviewed on a case-by-case basis.

5. Items That Cannot Be Returned

For health and safety reasons, opened or used food products generally cannot be returned.

We also cannot accept returns that were shipped back without prior authorization from Devira.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@devirafoods.com.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed, fulfilled, or shipped.

7. Shipping Costs

[Confirm final policy before publishing.]

Shipping charges may not be refundable unless the return or refund is due to an error, damaged product, or other issue determined to be the responsibility of Devira.

8. How to Request a Refund or Replacement

To request a refund or replacement, contact us at:

hello@devirafoods.com

Please include your order number, the reason for your request, and any relevant photos or supporting information.

We will review your request and respond with the next steps.

9. Questions About Returns or Refunds?

If you have questions about our Returns & Refunds Policy or need assistance with an order, please contact us:

Devira
Ty S B LLC
Lakewood, California
hello@devirafoods.com

We’re happy to help.